Support
Things go wrong from time to time but our dedicated support team operate 24/7 and are here to help.
Submit a ticket
We operate an online support ticket system to handle all questions, change requests and issues with your website. Please use our priority scaling below so we can allocate your ticket to the correct department.
My website isn’t working and it is affecting our business operation, for example, a total loss of service.
Something is not working as it should, but it is not affecting my business operation and my website is still online.
Everything is working as planned, I have a question, new feature or change request I would like to discucss.
Our support team operate online between the hours of 9am – 5pm, Monday to Friday but we understand issues may happen outside of those times. If this is the case, we have a dedicated support phone number for high priority issues outside of these times.
Before submitting a support ticket, please check our server status page here. If there is an error showing on your specific server, we will be aware of it and will already be working on it.
