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Things go wrong from time to time but our dedicated support team operate 24/7 and are here to help.

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Please assign a priority of your Incident or Issue using the scale below;
Low Priority – Non-urgent requests or minor issues that do not affect website functionality, security, or availability.
Medium Priority – Issues that impact website functionality or user experience but do not cause a full outage or critical failure.
High Priority – Critical issues affecting website availability, security, or core functionality, such as downtime or active security incidents.
Please note: If you do not have an active Security & Maintenance package, our support is limited to hosting-related issues only, such as server availability, hosting environment problems, or domain and DNS issues where managed by us. Any website-related issues — including errors caused by outdated plugins, themes, core files, site changes, third-party integrations, layout or functionality problems, or security incidents resulting from unmaintained software — are not covered under standard support and will be reviewed on a chargeable, quotation basis before any work is carried out.

heüvel

Studio: Heüvel, Unit 4, Sydney House, Ricknall Ave, Newton Aycliffe, County Durham, DL5 6AD
Accounting & Finance: Heüvel, Units 8 & 9, Parsons Court, Welbury Way, Newton Aycliffe, County Durham, DL5 6ZE
Registered in England and Wales: 15230280
ICO Registration: ZB958664 
VAT Registration Number: 488 9181 25

01325 965 457
[email protected]

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heüvel

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Heüvel Limited
Units 8 & 9, Parsons Court
Welbury Way, Newton Aycliffe
County Durham, DL5 6ZE

[email protected]
0191 468 2598

Book a Discovery Call

It can be daunting embarking on a new project and it’s natural you will have lots of questions. Most of those questions can be answered on a discovery call, where we learn more about you, the project and your goals.

See some of our projects

As specialists in the hospitality, travel and lifestyle sectors, we craft consumer focussed digital journeys and marketing strategies that engage, convert and retain customers that drive tangible results.

Learn more about Web Design for Hospitality

We craft award winning, brand forward websites and digital experiences that improve the engagement, acquisition and retention of your customers. Working predominantly with hotels, country estates, bars and other hospitality centric businesses, we can help you connect to audiences using our industry knowledge and insights.
It can be daunting embarking on a new project and it's natural you will have lots of questions.

Most of those questions can be answered on a free discovery call, where we learn more about you, your business, the project and how our processes can align with your vision.

Contact or support
Book a discovery call

Heüvel
Units 8 & 9, Parsons Court
Welbury Way
Newton Aycliffe
DL5 6ZE

0191 468 2598
[email protected]

Registered in England and Wales: 15230280
VAT Registration Number: 488 9181 25

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Book a discovery call

We're glad you found us through Middleton Lodge

As a specialist hospitality design agency, we have worked on lots of projects for hotels, bars and country estates including the one you have found us through.

If you want to chat to us about an upcoming project and how we could help your business, let’s have a quick call.

Book a discovery call
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Things go wrong from time to time but our dedicated support team operate 24/7 and are here to help.

If you have any questions or need assistance we’re here to help. The best way to reach us is by submitting a support ticket at [email protected] or, by using the form below. 

For emergency support, you can contact us on 0333 090 6674. Please note this line is dedicated to emergencies so please use responsibly. 

Hi, it's nice to meet you.

I’m Adam, owner of Heüvel and i’m looking forward to learning more about your project.

You can call the studio directly on 0191 468 2598 to chat or alternatively, you can email us at [email protected].

You can also book an online call with me if you prefer.

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heüvel
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